Cancellation & Refund Policy

Effective: July 2, 2026 · Platform: www.allkirana.com

At Allkirana, customer satisfaction is our priority. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded. By placing an order on our platform, you agree to this policy.

Order Cancellation

Customers may cancel their orders before the order is processed or dispatched for delivery.

Once an order has been dispatched, cancellation requests may not be accepted.

Allkirana reserves the right to cancel any order due to product unavailability, pricing errors, payment verification issues, suspected fraudulent activity, or unforeseen operational circumstances. In such cases, any amount paid will be refunded to the original payment method.

Return Eligibility

We accept return or replacement requests only in the following situations:

  • Product received is damaged during delivery
  • Incorrect product delivered
  • Expired product received
  • Defective or unusable product
  • Missing items from the order

Customers must report the issue within the applicable return window by contacting our customer support team along with clear photographs of the product and order details.

Non-Returnable Products

The following products are generally not eligible for return unless delivered damaged, defective, or incorrect:

  • Fresh Fruits & Vegetables
  • Dairy Products
  • Bakery Items
  • Frozen Foods
  • Opened Food Products
  • Personal Care & Hygiene Products once opened
  • Products marked as Non-Returnable on the product page

Refund Process

Once the returned product or claim has been verified and approved:

  • Refunds will be initiated to the original payment method.
  • Wallet refunds, where applicable, will be credited to the customer's Allkirana Wallet.
  • Refunds are generally processed within 5–7 business days, depending on the payment provider or banking institution.

Replacement Policy

Eligible products may be replaced instead of refunded based on stock availability.

If a replacement product is unavailable, a full refund will be processed.

Failed Deliveries

If delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, Allkirana reserves the right to cancel the order or levy applicable delivery charges for re-delivery.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information
  • Inspecting products immediately upon delivery
  • Reporting any issues within the prescribed timeline
  • Providing necessary photographs or evidence to support return or refund requests

Failure to report issues within the specified time may result in rejection of the claim.

Contact for Cancellation & Refund Requests

Adi Bharat Innovations Pvt. Ltd.

No. 5, 1st Floor, Alambadi Village,
Post Jakkur, Malur Industrial Area,
Kolar (Dist.), Karnataka – 563130

Phone: +91 90039 32808

Email: contact@allkirana.com